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Shipping Timeframe:

Our shipping times vary depending on the destination and the product(s) you've ordered. Generally, we strive to process and dispatch orders within 1-2 business days.

For domestic orders, please allow 3-7 business days for standard shipping. If you opt for expedited shipping, you can expect your order to arrive within 1-3 business days.

International shipping times vary and can range from 7-21 business days, depending on the destination and any customs processing times.

Please note that these are estimated delivery times, and actual delivery may vary due to factors beyond our control, such as customs delays or unforeseen logistical issues.

Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

If you have any specific concerns about the delivery of your order, feel free to reach out to our customer support team.

Return Policy:

We want you to be completely satisfied with your purchase from ELEGENZ.COM. If you're not happy with your order for any reason, we offer a hassle-free 14-DAY return policy.

Conditions for Returns:

1. Initiating a Return: Customers are required to initiate this process by sending an email within a stipulated period of 14 days.
   
2. Return Eligibility: Product must not be used, except from trying on. Product should be sent back alaong with the original packaging & tags if any.
   
3. Return Shipping: Customers are liable to pay for the return shipping fees.
   

Refund Process: Once we receive your returned item and it is inspected, we will process your refund. Please allow 7-14 business days for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team at hello@elegenz.com

All of our products have size charts in the description! Scroll up to see it now! If you have any questions please feel free to reach out to us.